Umalusi Robot

YES, in partnership with Torch Solutioneers™ have chosen to automate their youth payroll process using robotic process automation (RPA), saving over 120 hours of monotonous and repetitive processing time per month.

YES (Youth Employment Services), a business-driven your employment initiative, partnered with government and labour, has created over 60,255 new work experiences in the past 137 weeks in conjunction with more than 1,597 private sector partners, including the likes of Nedbank, Shoprite and VW. In this way, it has injected more than R3,4 billion back into local economies through youth salaries.

Even more impressive is the growth target that YES has to expand this initiative. As a growing NPO, it has to find ways to scale without increasing operating costs.  One way to scale operations is through the digital transformation of business process, redesigning the enormous amount of repetitive and monotonous administrative tasks for automation.

What happened to the employee? They were released from boredom and are using their human-only skills of empathy and creativity to drive the expansion agenda for YES.


The successful automation of YES’ youth payroll process, which ensures that each and every one of the currently employed youth receives their salary on time, at speed and accurately, is a substantial time saver for the business. The payroll bot, uMalusi, manages a dedicated mailbox and processes all youth movement, invoices, payslips, payroll files, and EMP201s – effectively managing over 80 relationships across more than 90 corporate clients and 28 implementation partners.


Our RPA Partner, Torch Solutioneers™, have done an outstanding job of understanding our complex multi-partner payroll ecosystem and have delivered significant value and efficiencies”, says Farai Mubaiwa, Implementation Partner Management Lead at YES.


Collectively YES and Torch Solutioneers™ achieved the primary objectives for automating this core business process:

  • production of accurate reconciliations for all submitted documentation,
  • reporting on all missing items that must be submitted from a governance and compliance perspective, and
  • submitting a complete salary report accurately and at speed.

Torch is incredibly proud to have been able to provide YES with a solution that has enabled them to scale in this way.


Despite initial fears over unemployment, RPA is in fact a job creator. As demand grows for RPA, more businesses are starting the digitisation process, enabling them to scale operations through an integrated approach that moves employees away from repetitive mundane tasks.


This is supported by Torch’s experience with RPA to date. None of our customers have gone ahead with RPA with the stated intent of cutting jobs, but rather with the view to improve business processes and efficiencies at scale. This is especially significant when considering the high rate of unemployment in the South Africa, especially in the youth age bracket.


For more information on YES, please refer to the website

For more information on Torch Solutioneers™, please refer to the website