Solutioneers are business consultants who advise businesses like yours during a tricky time. Why? So that your business can survive — and thrive — through that tricky time. Examples of tricky times could include:
- Your start-up needs to scale beyond the MVP (Minimum Viable Product) and change the team culture in the process.
- A wily new competitor enters the market and you start losing customers to them. If you want to respond before they eat your lunch, Solutioneers can help.
- You’ve committed to a customer-centric approach, but this is a huge change, and so your Customer Support Officer (CXO) needs coaching and expert support.
- Completely hypothetically… a global pandemic hits, your business is completely disrupted and you need someone to help with ideas and scenario planning.
No business can survive without revenue. The source of that revenue is customers. That is why at Solutioneers, we believe that if your company can provide an exceptional customer experience, you can emerge as the market leader — even through tricky times.
So we take a magnifying glass to your customer experience by mapping out and testing every touchpoint on the customer journey, finding those areas of friction that are causing you to lose customers or not convert them in the first place.
Then we recommend ways to fix those areas of friction. These fixes typically involve:
- the use of digital technologies — from digitising documents to using Artificial Intelligence (AI) and anything in between;
- service design and operational support
- a culture change within the business; or
- all of the above.
While these “fixes” may seem simple, they have the power to transform a business. And transformation is a big deal. It’s make-or-break. It’s complex and potentially overwhelming.
But as Solutioneers, transformations are what we DO and what we live for. We’re ready to be your guide on your company’s transformation journey.
A complimentary consult call. Book a 40-minute video call with Anne Gray to discuss your company’s needs and constraints. Anne (the ultimate idea factory!) will share some ideas for you to consider and the two of you will decide whether working together would be the best next step.
After the call, Anne will put together a custom proposal for your company, which will include a breakdown of services, pricing, and proposed timelines.
All projects are priced on application, after the complimentary consult call. We are open to designing a custom package to fit within your budget. However, as a guideline, the Innovation Catalyst Workshop (our introductory offer) is priced from R4975 per 3-hour workshop.
You are completely within your rights to take or leave our recommendations. But honestly, if you choose the latter, we will be devastated. But that’s for us to deal with! And thankfully, we’ve only had to go through that once before — some companies just aren’t ready for a customer-centric approach.
This is why we place a lot of importance on the complementary consult call. We want to make sure that when your company starts working with Solutioneers, you’ll be ready and committed to take the bold steps that are required of your company to truly transform to a customer-centric approach.
Solutioneers CEO Anne Gray holds an MBA, specialising in Digital Transformation from The Gordon Institute of Business Science (GIBS). She achieved the Top Student Awards for both Organisational Transformation and Design, as well as Customer Centric Strategy.
During her studies, Anne conducted ground-breaking research, which pioneered a Success Measurement Model for Digital Transformation.
Anne also has extensive on-the-ground experience with customer experience-led digital transformation. She led her previous company through a digital transformation at a time of extreme market disruption. At Solutioneers, she is the indispensable digital transformation guide for countless clients, from startups to corporations.
Yes, always. As Solutioneers, we pride ourselves on only recommending strategies that are backed by reputable research and tested frameworks.
The Solutioneers Signature Framework is based on Anne’s extensive research undertaken for her MBA and tested within customer environments.
After the Solutioneers have mapped out the customer journey, we’ll assess each touchpoint against the 3C’s of customer experience:
- Is it context-sensitive?
- Is it cohesive with the company’s brand identity?
- Does it contribute to a consistent experience?
Lastly, we will test that all the links in between your communication channels actually work (no more nasty surprise 404 errors).
Yes. Please book a call with us and we can explore whether working together would be a good fit. Digital transformation is certainly not something that is confined to the business world and our research has proven that the strategies we employ to transform companies will bring equal (if not exceeding) benefits to SOE’s and NPO’s.
Typically, conventional consulting is heavy on organisational resources. Not only does conventional consulting come with a high monetary cost and a bevy of consultants invading your space, but it also requires a significant investment of time from the organisation and its employees.
Unfortunately, the return on investment for conventional consulting can be disappointing. All too often, conventional consulting projects are light on practical actionable insights. In addition, the recommendations that are given are not readily adopted by the organisation’s employees, because they felt isolated from “the project.”
Unlike conventional consulting firms, our approach is not grounded in deploying human capital.
At Solutioneers, we take a very different approach. It’s an approach that shows respect for every person in the organisation and positions them as partners on the continuous improvement journey.
As consultants, we guide and facilitate your employees on the journey to get quick results for your organisation in the short-term, while laying the foundations for long-term success — long after “the project” has concluded.
We call our approach Lean Consulting.
Our Lean Consulting approach is based on lean methodology, which began in the world of manufacturing, but has since revolutionised knowledge work and management.
Lean principles are centred on maximising value and eliminating waste — in the form of time, money, or resources.
We maximise value for our clients by immersing ourselves in the team and designing custom frameworks and solutions that suit the specific organisation and its constraints.
One of our core values is collaboration, which goes hand in hand with respect for the people in the companies we consult to. As such, we seek the input of employees at every level of the organisation and bring them along for the continuous improvement journey. Our role is to be facilitators of change.
This puts us in a position to optimise the effort and energy of your organisation and innovate at pace.
No, our recommendations will not be reliant on any specific software or digital tools. However, we will consider the tools you already have or would prefer to use when making our recommendations. That said, we do make it our business to stay at the cutting edge of the latest digital technologies so that we can recommend the best tech for our clients. We also have several preferred tools, because we’ve seen the results they’ve enabled our other clients to achieve, or because we have in-house experience with the tools to support you more comprehensively.